AI-Powered
Sentiment
& Summary Engine for Traction DK
From raw data to refined insights. AI-powered clarity for faster, smarter decisions.
About Project
Traction DK, a leading CRM provider for recreational vehicle dealerships, partnered with HubexTech to develop an AI-powered conversation intelligence module. The objective: transform raw customer-agent interactions into actionable insights while ensuring data privacy and compliance.
The resulting solution is a fully automated, multilingual (English/French) system for sentiment analysis and conversation summarization. Built on Google Cloud using Gemini AI models, the system provides stateless, high-throughput analysis without persisting any user data, allowing real-time decision support for dealership sales and service teams.
Solution Architecture & Scope
Functional Components
Sentiment Analysis Engine
- Gemini-powered module on GCP delivering message-level and overall sentiment scores.
Multilingual Summarization Module
High-Concurrency Job Processor
Secure API Ingestion Layer
Daily Reprocessing System
Security & Compliance
Scope of Work & Key Features
Non-Functional Requirements
Scalable & Fault-Tolerant
- Deployed on managed cloud infrastructure to auto-scale with demand.
Multilingual Summarization Module
Low Latency
Payload Agnostic
Objectives
- Deliver accurate sentiment analysis across agent and customer interactions.
- Generate dual-language conversation summaries (EN/FR).
- Ensure zero data retention through stateless architecture.
- Support 1000+ concurrent jobs via a scalable processing queue.
- Provide a secure ingestion API to integrate seamlessly with Traction DK’s platform.
- Enable daily automated reanalysis of conversations to reflect evolving context.
- Maintain machine-token-based security for all communications.
- Support flexible payload formats and volume scalability.
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Our Happy Clients
Trusted by hundreds of brands around the world.
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HubexTech team is prompt, responsive, reliable, and most importantly all are exceptional communicators. They routinely asked the right questions in order to ensure that the code to be developed was well thought out, and responsive to our users needs Quick to think on their feet and to execute solutions to challenges as they arrive, and will give their 100% to each client.
Shiroy Aspandiar
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Team HubexTech were great to work with for many months, they were very on-time with all the milestones and amazing quality of work. They went above and beyond my expectations for such a long project. Definitely will be working with them again!
Buck Palmer
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Very professionally communicated, delivered, and successfully closed our project together. I'd hire them any chance I get, they helped salvage our product and transform it into a completely built out web platform for our company. Very knowledgeable in backend development with a growing arsenal as HubexTech seems to always be growing.
Usman Ahmad
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HubexTech delivered a fully functional app that met the client's expectations. The team was highly responsive, and a prototype was ready with in 48 hours. They provided valuable recommendations for future enhancements and worked through all the issues to ensure the app ran smoothly.
Elizabeth Johnson
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The project management was excellent. Communication was clear, deliverables were met. Hubex has a strong methodology and adhered to it. The project manager always responded overnight to any questions or issues. They were very flexible with design changes and additions to the scope. Very amenable to our suggestions on design points.
Rick Eaton
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HubexTech is able to develop and continually improve the online platform, much to the client's delight. The team strictly adheres to timeframes and feedback, and internal stakeholders are particularly impressed with the vendor's timely deliverables.
Raj Salhotra
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The client is happy with HubexTech’s work, which meets expectations. The team manages the engagement effectively. They keep the project organized and swiftly recruit skilled resources while still meeting the client’s budget. Moreover, they’re proactive and always supportive of the client’s goals.
Anonymous
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The client has acquired over 2,500 users within a year of the solutions’ launch, and they receive booking requests from more than 1,000 users per month. A responsive and proactive partner, HubexTech stays in constant contact and provides unique recommendations to solve the client's problems.
Usama Ashraf
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